Resell, returns and refunds Liability Waiver.
The License granted is NON TRANSFERABLE and cannot be sold, shared, leased, rented, lent, redistributed, sub-licensed or given. Once the Serial is Authorised/Activated, the License is non returnable and non refundable.
Activation is when the license has been activated within the downloaded software. Redeeming the code in the Pulse Downloader* is not classed as activation and a refund can be requested even if the software has been downloaded.
If the serial code has not been activated and a refund request is received, it must occur within 30 days of the initial purchase date.
To initiate a refund: Please use the contact box on the bottom right side of our website and provide your contact email and order ID. Response times to requests sent between Tuesday to Friday will occur within the mandated 14 days response as set out by the EU. (We will aim to respond within 24 hours)
All clearance Sales are final, regardless if serial has been Authorised or not. Clearance sales will be clearly marked as "clearance sale".
Sales are not compatible with other discounts codes unless specifically stated.
*The Pulse Downloader is the Application we use to manage downloads and accounts. A Pulse account is required to download the software and can be created for free after ordering.
VAT/TAX
One Global Pricing structure explained:
Our pricing is fixed regardless of where you live globally or if you are registered as a Business. So for example if you purchase a product for €249, the price is €249 including or excluding VAT depending on your location. (not accounting for currency exchange rates).
EU B2C (European Business to Consumer)
VAT is automatically included in the price, once you reach the Checkout, how much of the total price consists of VAT will be shown. Example €249 which includes your countries VAT rate.
EU B2B (European Business to Business)
If you are a EU Business/Sole Trader with a VAT number, you can deduct the VAT which is automatically included in the price. Our business prices are set, so the price will not change once VAT has been removed. Example price of €249 which includes your countries VAT rate or insert your VAT number and it is €249 which now excludes your countries VAT rate.
Everybody else (NON-EU)
No VAT will be included in the price if you reside outside the EU (European union). Example price is €249 with no VAT included.
So regardless of your Tax Status or Global Location, all prices are set equally globally.
(not accounting for currency exchange rates).
